Refund policy

Return Policy

At Rocksmith Studio, we handcraft and carefully source every piece 
with intention. Natural stones and minerals are unique by nature — 
variations in color, texture, and pattern are part of their beauty. 
We want you to love what you receive, and we're here to make it right 
if something goes wrong.

Returns Window
You have 30 calendar days from the date you received your order to 
request a return or report an issue.

How to Start a Return
1. Email info@rocksmithstudio.com with your order number and the reason 
for your return.
2. We'll reply with return instructions and the correct return address 
for your item. Some items ship directly from our partner makers and are 
returned to a different address, so please wait for instructions before 
sending anything back.
3. Pack items securely and ship them back using a trackable method.

Items sent back without first requesting a return cannot be accepted.

Who Pays Return Shipping
Damaged, defective, or incorrect items: we cover return shipping and 
send you a prepaid label.
Change of mind: return shipping is the responsibility of the customer, 
and original shipping charges are non-refundable. We recommend a 
trackable service, as we cannot guarantee receipt of untracked returns.

Eligibility for Returns
To be eligible for a return, items must be:
• Unworn and in their original condition
• In original packaging with any tags or inserts intact
• Accompanied by proof of purchase

We cannot accept returns on custom or personalized pieces, or gift cards.

Common Situations

Stone Arrives Chipped or Damaged
We inspect every piece before it ships, but transit can be rough 
on delicate stones. If your stone or pendant arrives chipped, 
cracked, or otherwise damaged, contact us within 7 days of delivery 
at info@rocksmithstudio.com with your order number and clear photos. 
We will cover return shipping and offer a replacement or full refund 
at no cost to you.

The Piece Looks Different from the Photo
Natural stones are one-of-a-kind — no two are exactly alike. We 
photograph each piece as accurately as possible, but slight variations 
in color, luster, and pattern are inherent to genuine gemstones and 
minerals. These differences are not considered defects. 
If you feel a piece is significantly misrepresented, reach out and 
we'll work with you on a resolution. Items must be unworn and in 
original packaging to be eligible.

Wholesale Pack Is Short
If you received a wholesale or bulk order and the quantity is incorrect, 
contact us within 5 business days of delivery with your order number 
and a photo of the received contents. We will verify and ship any 
missing pieces promptly at no charge.

No Restocking Fees
We never charge restocking fees.

Refunds
Once we receive and inspect your return, we'll notify you of the outcome. 
Approved refunds are issued to your original payment method within 
10 business days. It can take additional time for your bank or card 
issuer to post the refund. If 15 business days have passed since 
approval and you haven't received it, contact us at info@rocksmithstudio.com.

Exchanges
The fastest way to get what you want is to return the item you have, 
and once the return is accepted, place a separate order for the new item.

info@rocksmithstudio.com
(925) 339-5986
1690 17th St, Oakland, California, 94607